BlueSun Contact Centre
Sell more effectively, retain more clients and deliver great service
What if all your agents were as good as your best agent? Imagine if your best practices were rolled out every time, all the time - even if you took on a new contact centre partner. Chances are you would sell more, retention would increase and your distribution partners and customers would love your service.
Imagine the call centre tools guiding your agents through the most effective call process rather than demanding them to struggle with the technology and still have the best customer conversation.
Implemented on its own, or as a component of the Distribution Performance Management (DPM) suite, with the BlueSun Contact Centre provides tailored support of your sales retention or service processes.
The BlueSun Contact Centre provides;
- dynamic scripting
- offer generation based on answers the customer provides
- electronic applications
- easy integration to your dialer software
- 360° view of your clients
Build a New, Complementary Sales Channel or Fortify the One You Have
Imagine never missing a renewal, a conversion, a retention opportunity or a cross-sell prospect. Imagine your producers willingly calling for your help to convert the opportunity they cannot get to.
From an insurance producer's perspective, some opportunities just aren't worth their time chasing - but that doesn't mean they should get ignored by your company. BlueSun's Contact Centre component provides a channel for you to address the opportunity your producers cannot or will not act upon.
Now your distribution partners can get rewarded for opening up their book to you so you can sell those clients more of your products and improve the persistency of their book of business.
Retain More Clients, Retain more Premium
Every time your clients call in there's an opportunity to take care of their insurance needs. Imagine your agents taking every service call and using it to review a client's coverage and find opportunity, or, instead of cancelling them, helping them keep some protection at levels they can afford.
With the BlueSun contact centre solution you can do more than just order-take and perform service; you can enrich what you know about your client and help them get to the coverage they need to protect themselves and their families.
Evolve Your Best Practice, and Roll it Out Every Time
If telemarketing is an important channel for you, have you considered how much time you take educating your partners on your products, your process, your scripts, and your rules? Isn't it time for what you know to get rolled out in its fullest form every time, in no time?
With the BlueSun Contact Centre you can bring that best practice to your call centre partner, with the process and reports in place to make sure they are monitored.